Help

FIRESTREAM Support

Help with activation, managed playlists and FIRESTREAM on Android TV, Android mobile, Windows or LG webOS.

Email support

support@ac-firestream.sbs

Include your platform, app version, TV or phone model, activation number in the format FS-XXXXXXXXXX, the exact error and the steps that produced it.

Protect your access

Never email a playlist password, complete Xtream URL, six-digit PIN, activation portal password or payment-card information. Support does not need those secrets to identify an activation.

Activation

  1. Open the activation screen in FIRESTREAM.
  2. Note the 12-character device key shown on screen.
  3. Ask your authorised seller to associate the appropriate licence with that key.
  4. Choose the verification button in the app after activation.

The app uses its own stable key, not the TV or phone MAC address.

Playlist and playback issues

FIRESTREAM is the player and does not operate your channel, movie or series provider. For an unavailable stream, expired provider subscription, catalogue change or provider EPG issue, contact that provider first. For navigation, activation, app crash or display issues, contact FIRESTREAM support.

Privacy requests

Use the same address with “Privacy request” in the subject. Describe the activation number or account concerned without sending playlist credentials. See the Privacy Policy.